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  1. 1
    How effective are your communiyt services?: procedures for measuring their quality. Harry P. Harry P. Hatry (ve diğ.) 2nd ed.

    How effective are your communiyt services?: procedures for measuring their quality. Harry P. Harry P. Hatry (ve diğ.) 2nd ed.

    Published 1992
    Book
  2. 2
    What works: management applications of performance management in local government.

    What works: management applications of performance management in local government.

    Published 2001
    “…Published for the ICMA Center for Performance Management by the International City/Country Management Association,…”
    Book

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