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  1. 1
    The reinventor's fieldbook: tools for transforming your government. David Osborne, Peter Plastrik. 1st ed.

    The reinventor's fieldbook: tools for transforming your government. David Osborne, Peter Plastrik. 1st ed. by Osborne, David

    Published 2000
    Book
  2. 2
    The power of appreciative inquairy: a practical guide to positive change. Diana Whitney, Amanda Trosten-Bloom. 1 st. ed.

    The power of appreciative inquairy: a practical guide to positive change. Diana Whitney, Amanda Trosten-Bloom. 1 st. ed. by Whitney, Diana

    Published 2003
    Book
  3. 3
    Designing the customer-centric organization: a guide to strategy, structure, and process / Jay R. Galbraith. 1st ed.

    Designing the customer-centric organization: a guide to strategy, structure, and process / Jay R. Galbraith. 1st ed. by Galbraith, Jay R.

    Published 2005
    Book
  4. 4
    Harvard Business Review: müşteri sadakatini artırmak / Çeviri: Melis İnan.

    Harvard Business Review: müşteri sadakatini artırmak / Çeviri: Melis İnan.

    Published 2012
    Book
  5. 5
    Harvard business review: pazarlamayı yeniden keşfetmek. Çev. : İlker Gülfidan.

    Harvard business review: pazarlamayı yeniden keşfetmek. Çev. : İlker Gülfidan.

    Published 2013
    Book
  6. 6
    Banishing bureaucracy : the five strategies for reinventing government / David Osborne and Peter Plastrik.

    Banishing bureaucracy : the five strategies for reinventing government / David Osborne and Peter Plastrik. by Osborne, David, 1951-

    Published 2005
    Book
  7. 7
    Return on customer: creating maximum value from your scarcest resource / Don Peppers and Martha Rogers

    Return on customer: creating maximum value from your scarcest resource / Don Peppers and Martha Rogers by Peppers, Don

    Published 2005
    Book

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