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Müşteri ilişkilerinde hareket noktası: müşteri memnuniyeti ve ölçümü.
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Acuner, Şebnem Akın
Published 2004
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Institution
T.C. Strateji ve Bütçe Başkanlığı
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SBB Kütüphanesi
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600 - Teknoloji (Uygulamalı bilimler)
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Acuner, Şebnem Akın
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Milli Prodüktivite Merkezi Yayınları (MPM)
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