Masterful facilitation : becoming a catalyst for meaningful change - Kiser, A. Glenn; American Management Association (AMACOM) (New York : AMACOM, 1998)
Includes bibliographical references (p. 215-216) and index.
Keywords: Organizational change; Örgütsel değişim; Group facilitation; Moderasyon; Communication in small groups; Küçük gruplarda iletişim