Osborne, D., & Plastrik, P. (2005). Banishing bureaucracy: The five strategies for reinventing government (2nd ed.). Addison Wesley Pub. Co..
Chicago Style (17. basım) AtıfOsborne, David, ve Peter Plastrik. Banishing Bureaucracy: The Five Strategies for Reinventing Government. 2nd ed. Reading, Mass.: Addison Wesley Pub. Co., 2005.
MLA (9th ed.) AtıfOsborne, David, ve Peter Plastrik. Banishing Bureaucracy: The Five Strategies for Reinventing Government. 2nd ed. Addison Wesley Pub. Co., 2005.
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