The Southwest Airlines way: using the power of relationship to achieve high performance /

Bibliographic Details
Main Author: Gittell, Jody Hoffer
Format: Book
Published: New York: McGraw-Hill, c2003.
Subjects:
Description
Physical Description:xvi, 319 p. : ill.
Bibliography:Includes bibliographical references (p. 287-310)
ISBN:9780071458276
0071458271
0071396837