APA (7th ed.) Citation

Gittell, J. H. (2003). The Southwest Airlines way: Using the power of relationship to achieve high performance. McGraw-Hill.

Chicago Style (17th ed.) Citation

Gittell, Jody Hoffer. The Southwest Airlines Way: Using the Power of Relationship to Achieve High Performance. New York: McGraw-Hill, 2003.

MLA (9th ed.) Citation

Gittell, Jody Hoffer. The Southwest Airlines Way: Using the Power of Relationship to Achieve High Performance. McGraw-Hill, 2003.