Gittell, J. H. (2003). The Southwest Airlines way: Using the power of relationship to achieve high performance. McGraw-Hill.
Chicago Style (17. basım) AtıfGittell, Jody Hoffer. The Southwest Airlines Way: Using the Power of Relationship to Achieve High Performance. New York: McGraw-Hill, 2003.
MLA (9th ed.) AtıfGittell, Jody Hoffer. The Southwest Airlines Way: Using the Power of Relationship to Achieve High Performance. McGraw-Hill, 2003.
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