Business process change: a guide for business managers and BPM and six sigma professionals /
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| Format: | Book |
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Amsterdam; Boston: Elsevier /
Morgan Kaufman Publishers, c2007.
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| Physical Description: | xlı, 549p.: ill. maps. |
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| Bibliography: | Includes bibliographical references and index |
| ISBN: | 9780123741523 (pbk.: alk. paper), 0123741521 (pbk.: alk. paper) |