APA (7th ed.) Citation

Epstein, P. D. (2006). Results that matter: Improving communities by engaging citizens, measuring performance, and getting things done. Jossey-Bass.

Chicago Style (17th ed.) Citation

Epstein, Paul D. Results That Matter: Improving Communities by Engaging Citizens, Measuring Performance, and Getting Things Done. San Francisco: Jossey-Bass, 2006.

MLA (9th ed.) Citation

Epstein, Paul D. Results That Matter: Improving Communities by Engaging Citizens, Measuring Performance, and Getting Things Done. Jossey-Bass, 2006.