Designing the customer-centric organization: a guide to strategy, structure, and process / Jay R. Galbraith. 1st ed.

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Designing the customer-centric organization: a guide to strategy, structure, and process /

Bibliographic Details
Main Author:	Galbraith, Jay R.
Format:	Book
Published:	San Francisco: Jossey-Bass A. Wiley Imprint, c2005.
Series:	The Jossey-Bass business & management series
Subjects:	Customer relations > Management > Handbooks, manuals, etc. Müşteri ilişkileri > Yönetim > El kitapları, vd. Strategic planning > Handbooks, manuals, etc. Stratejik planlama > El kitapları, vd.

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