Designing the customer-centric organization: a guide to strategy, structure, and process /
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| Materyal Türü: | Kitap |
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San Francisco: Jossey-Bass A. Wiley Imprint,
c2005.
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| Seri Bilgileri: | The Jossey-Bass business & management series
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| Fiziksel Özellikler: | xvı, 184p.: ill. |
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| Bibliyografya: | Includes bibliographical references and index |
| ISBN: | 0787979198 (alk. paper) |