Designing the customer-centric organization: a guide to strategy, structure, and process /
| Main Author: | |
|---|---|
| Format: | Book |
| Published: |
San Francisco: Jossey-Bass A. Wiley Imprint,
c2005.
|
| Series: | The Jossey-Bass business & management series
|
| Subjects: |
| Physical Description: | xvı, 184p.: ill. |
|---|---|
| Bibliography: | Includes bibliographical references and index |
| ISBN: | 0787979198 (alk. paper) |