Galbraith, J. R. (2005). Designing the customer-centric organization: A guide to strategy, structure, and process.
Chicago Style (17. basım) AtıfGalbraith, Jay R. Designing the Customer-centric Organization: A Guide to Strategy, Structure, and Process. San Francisco: Jossey-Bass A. Wiley Imprint, 2005.
MLA (9th ed.) AtıfGalbraith, Jay R. Designing the Customer-centric Organization: A Guide to Strategy, Structure, and Process. 2005.
Uyarı: Bu alıntı herzaman %100 doğru olmayabilir..