APA (7th ed.) Citation

Galbraith, J. R. (2005). Designing the customer-centric organization: A guide to strategy, structure, and process.

Chicago Style (17th ed.) Citation

Galbraith, Jay R. Designing the Customer-centric Organization: A Guide to Strategy, Structure, and Process. San Francisco: Jossey-Bass A. Wiley Imprint, 2005.

MLA (9th ed.) Citation

Galbraith, Jay R. Designing the Customer-centric Organization: A Guide to Strategy, Structure, and Process. 2005.