APA (7th ed.) Citation

European Foundation for Quality Management (EFQM). (2003). Excellence one toolbook for benchmarking: The process of systematically comparing your own organisational structure, processes and performance with those of good practice organisations globally, for the purpose of achieving sustainable business excellence. EFQM.

Chicago Style (17th ed.) Citation

European Foundation for Quality Management (EFQM). Excellence One Toolbook for Benchmarking: The Process of Systematically Comparing Your Own Organisational Structure, Processes and Performance with Those of Good Practice Organisations Globally, for the Purpose of Achieving Sustainable Business Excellence. Brussels, Belgium: EFQM, 2003.

MLA (9th ed.) Citation

European Foundation for Quality Management (EFQM). Excellence One Toolbook for Benchmarking: The Process of Systematically Comparing Your Own Organisational Structure, Processes and Performance with Those of Good Practice Organisations Globally, for the Purpose of Achieving Sustainable Business Excellence. EFQM, 2003.