European Foundation for Quality Management (EFQM). (2003). EFQM excellence model: Public and voluntary sector version. EFQM.
Chicago Style (17. basım) AtıfEuropean Foundation for Quality Management (EFQM). EFQM Excellence Model: Public and Voluntary Sector Version. Brussels, Belgium: EFQM, 2003.
MLA (9th ed.) AtıfEuropean Foundation for Quality Management (EFQM). EFQM Excellence Model: Public and Voluntary Sector Version. EFQM, 2003.
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