Morgan, C., & Stephen, M. (1999). Total quality management in the public sector: An international perspective. Open University Press.
Chicago Style (17. basım) AtıfMorgan, Colin, ve Murgatroyd Stephen. Total Quality Management in the Public Sector: An International Perspective. Buckingham, England; Philadelphia: Open University Press, 1999.
MLA (9th ed.) AtıfMorgan, Colin, ve Murgatroyd Stephen. Total Quality Management in the Public Sector: An International Perspective. Open University Press, 1999.
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